Brian's Integration and Automation Notes
  • Welcome!
  • Allow Me to Brag a Bit
  • About
  • Integrations
    • ConnectWise Home
      • Authentication
      • API Documentation
  • Automations
    • Teams Notifications Azure Bot
      • Acknowledgement
      • Considerations
      • The Basics/Getting Started
        • Create a Response Handler Workflow in Rewst
        • Getting the IDs from Teams
      • Two Stage Message Process
        • Formatting the Initial Message
        • Getting the Message IDs
        • Formatting the Message Update
      • Formatting Action Buttons
        • Approve/Deny
        • Assign Resource to Ticket
      • Working with the Responses
      • System Incident/Maintance Notifications
        • Admitting Defeat on the Database
        • The Workflow Structure
      • Resources
    • Automated GitHub/GitBook Update Notifications
      • Prerequisites
      • 1. Set up a Basic Workflow
      • 2. Fork the GitHub Repository
      • 3. Set up Automatic Updates
      • 4. Set up notifications in GitHub
      • 5. Set up Remaining Workflow Actions
  • ConnectWise PSA Actions
    • About
    • Assigning Resources to Tickets
    • Ticket Assignment Note
    • Unbundle Ticket
    • Sales Activity Assignment Note
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  • Required Variables
  • Action
  • URL Path
  • Headers
  1. ConnectWise PSA Actions

Unbundle Ticket

This action will remove the listed ticket as a bundled item of the parent ticket.

Required Variables

  • parent_ticket_id - The ID of the parent service ticket

  • child_ticket_id - The ID of the child service ticket

Action

POST

URL Path

{ base URL including version identifier }/services/system_io/actionprocessor/Service/UpdateServiceBundledTicketsAttachmentAction.rails

Headers

Key
Value

Content-Type

application/x-www-form-urlencoded

actionMessage=%7B%22payload%22%3A%22%7B%5C%22recId%5C%22%3A{{ CTX.parent_ticket_id }}%2C%5C%22attachItems%5C%22%3A%5B%7B%5C%22recId%5C%22%3A{{ CTX.child_ticket_id }}%7D%5D%7D%22%2C%22payloadClassName%22%3A%22UpdateServiceBundledTicketsAttachmentAction%22%2C%22project%22%3A%22ServiceCommon%22%7D
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Last updated 6 months ago